Frequently Asked Questions About Cleaning on Martha's Vineyard

Yes. Tell us about your property, cleaning priorities, location, and preferred schedule, and we'll build a customized cleaning plan based on your needs.

Cleaning needs can vary based on the property's size, layout, condition, type of service, cleaning frequency, occupancy, and any additional services requested. We review the property and your priorities before recommending the appropriate cleaning plan.

ICP Cleaning Services serves homes, rentals, and businesses throughout Martha's Vineyard, including Aquinnah, Chilmark, Edgartown, Oak Bluffs, West Tisbury, Vineyard Haven, and Menemsha.

Advance scheduling is recommended, particularly before the summer season, holiday weekends, seasonal openings, guest arrivals, moving dates, and back-to-back vacation rental stays. Availability can vary throughout the year.

No. Many ICP clients are at work, traveling, or off-island during service. We coordinate property access in advance and confirm completion after the cleaning visit.

Yes. Pre-arrival cleaning can prepare your home before you, your family, or your guests reach the island. Access instructions and the cleaning scope are confirmed in advance.

Yes. Access can be arranged in advance according to the instructions you provide, making professional cleaning convenient for second-home and seasonal-property owners who are not always on Martha's Vineyard.

Closed-home checks can be arranged for seasonal properties. Depending on the agreed plan, ICP can visit the property, look for visible concerns, keep the home cared for, and report back to you.

Yes. ICP provides recurring cleaning plans with weekly, biweekly, and monthly options based on your household and how frequently the property is used.

Regular cleaning is designed for ongoing maintenance of a home that is already in reasonable condition. Deep cleaning provides more detailed attention to accumulated dust, grease, residue, baseboards, frames, overlooked areas, and other buildup that may need a stronger reset.

If the home has accumulated dust, grease, bathroom residue, pet hair, or buildup in areas that have not received detailed attention recently, starting with a deep clean can create a better baseline for recurring maintenance.

ICP aims for consistency so the team becomes familiar with your home, preferences, surfaces, pets, and routine over time.

Yes. ICP works with seasonal and off-island homeowners throughout Martha's Vineyard. Services can include pre-arrival cleaning, seasonal openings, recurring care, turnovers, closed-home checks, and applicable linen or restocking support.

Yes. Seasonal opening cleaning can address settled dust, salt film, humidity residue, kitchens, bathrooms, bedrooms, and living spaces before the home is occupied again.

Yes. Turnover cleaning is one of ICP's specialties and is designed to prepare vacation rentals and short-term stays between guest departure and the next arrival.

Turnover cleaning can include kitchens, bathrooms, bedrooms, floors, trash removal, surface cleaning, and general guest-ready presentation. When arranged in advance, the plan may also include linen changes, restocking, light staging, and visible issue reporting.

Yes. Turnover plans can be customized around the individual property, booking schedule, occupancy, turnaround time, and management expectations.

Yes. ICP brings professional cleaning products and equipment. If you prefer specific products or have surfaces that require special care, let us know in advance so the cleaning plan can reflect those needs.

Yes. ICP provides pet-friendly cleaning and can address common island-home concerns such as pet hair, sand, mud, and debris. Share any important pet or access instructions before the appointment.

Yes. Cleaning priorities can be adjusted according to the property's layout, condition, occupancy, specialty surfaces, pets, frequently used rooms, and rental requirements.

Yes, when arranged in advance. Linen changes, laundry coordination, and applicable restocking can be incorporated into second-home, seasonal, or turnover plans.

ICP stands behind its work. If a cleaning does not meet the agreed standard, contact the team promptly so the concern can be reviewed and addressed.

Clear communication is part of ICP's cleaning process, particularly for off-island homeowners and managed properties. Completion is confirmed after the scheduled visit.

When included in the agreed turnover plan, ICP can report visible issues identified while preparing the property between guests.